Returns & Replacements

You MUST be a Partner in our territory to request a return replacement with us. If you are not in our territory or unsure if we are your rep - please reach out to Visual Comfort and they will direct you to the correct agency. 

Visual Comfort & Co.

 877.762.2323
customerservice@visualcomfort.com 

RETURN POLICY

We are sorry your item did not work out. Please complete the form below to request return authorization. All returns must meet return requirements. Any returns received without an issued return authorization number may be ineligible for refund. 

RETURN REQUIREMENTS

• Received within 30 days from the date of delivery
• Packed in their original cartons complete with all parts and original packing materials

The following items are ineligible for return:

• Installed or modified
• Customized or made to order
• Shades, bulbs or accessories purchased individually
• Final Sale
• Last Call
• Open Box
• Not in original package including outside box and all packing material

RESTOCKING FEES

All returns are subject to a 15% restocking fee and return shipping. 

DAMAGED OR DEFECTIVE MERCHENDISE

If you received your item damaged or encounter a defect in your product, please submit a picture with your request. Items arrived with shipping damage or lost in transit must be reported within 5 business days to qualify for credits or adjustments. Do not remove from original delivery address.

Please fill out the form below to request a return or replacement.